Have been you impacted by the chaos on the Vancouver Worldwide Airport (YVR) over the vacation season? In that case, its directors wish to hear from you.
YVR launched a public engagement marketing campaign Tuesday aimed toward amassing folks’s enter on journey disruptions in December and January.
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Hassle on the airport started the week earlier than Christmas when an intense snowstorm grounded plans and resulted in a large wave of delays and cancellations with prolonged ripple results.
Some passengers had been left stranded of their plane for hours, whereas others had been stranded on the airport for days or separated from their baggage for weeks.
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Airport officers blamed an unexpectedly massive quantity and speedy accumulation of snow and challenges de-icing plane because the instigators of a sequence of issues.
Airport CEO Tamara Vrooman promised an “after-action evaluation” into the disruptions, which incorporates the brand new public suggestions course of.
“We all know passengers need an environment friendly expertise when travelling, with all the varied organizations concerned in aviation working successfully collectively… We additionally want to make sure the voice of the traveler is heard,” Vrooman mentioned in a media launch Tuesday.
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“Via this public engagement course of, we’ll hear straight from passengers on how they wish to be helped and supported, in addition to knowledgeable, throughout instances of operational disruption.”
The airport is now seeking to hear from individuals who traveled by the airport in December 2022 or January 2023, or who had been affected by the vacation journey disruptions.
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It mentioned it’s going to accumulate that suggestions by quite a lot of strategies, together with a web based suggestions kind, digital focus teams and panels, and written submissions “to assist guarantee a range of experiences are included.”
The primary section of session, which started Tuesday and runs to Jan. 30, is asking folks to “share enter on key areas of curiosity and strategies of engagement” and to register for Section 2.
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Section 2 will run from Jan. 31 to Feb. 21, and ask folks to weigh in on “communication, service, and assist necessities.”
The airport mentioned that suggestions, together with suggestions from the after-action evaluation, will probably be made public within the coming months.
Vacationers can discover out extra and take part within the evaluation on the YVR public engagement web site.
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